Delivery Information


The delivery of the physical products, following an online order by the USER on the SITE, will be ensured by the OWNER as follows:
- in case of ordered products advance payment by the USER (e.g. by credit card, purchase order a.s.o.), the shipment process will be initiated by the OWNER after the payment is confirmed in the OWNER's bank account;

- in case of payment at/after the delivery of the goods to the USER (e.g. cash on delivery, due date payment a.s.o.), the shipment process will be initiated by the OWNER after establishing, in agreement with USER, the payment method and/or the payment due date (e.g. by e-mail, phone a.s.o.).

The OWNER will make available to the USERS, on the SITE, one or more shipment methods for physical products. The USER must choose and agree with one of the methods available on the SITE.

The shipping cost displayed on the SITE shall be calculated based on several factors, such as the destination address, the weight and/or size of the package, as well as other specific conditions set by 3rd Party shipping companies. Thus, the USER has the possibility either to accept the final cost (product + shipping) or to cancel the order. Additionally, we encourage the USER to contact us in advance, before placing an order, when the information on shipping cost is unclear. Thus, the deliveries by Romanian Post will be charged with a minimum of 9.70 RON and courier services with a minimum of 20 RON. When the USER chooses "We will chose the best service for you" shipping method, the OWNER will select one of the DPD, Sameday, GLS, Nemo Express, Urgent Cargus couriers based on the best price at the ordering time, depending on destination and package characteristics. The estimated delivery time is 7 working days for standard Romanian Post deliveries and 3-5 working days for Prioripost or courier services.

Usually, the OWNER does not accept other shipping methods, except those available on the SITE. Any exception must be discussed and agreed in advance between the OWNER and the USER.